Privacy Policy
This Privacy Policy outlines how Brainwave Solutions, operating under rockethost.cy, collects, uses, and safeguards any information you provide while visiting our website or utilizing our hosting and support services.
Our official business name is Brainwave Solutions.
If we request personal information that can identify you while using this website, please be assured that it will be used strictly in accordance with this Privacy Policy.
We may revise this policy periodically by updating this page. We encourage you to review it regularly to remain informed of any changes.
This policy is effective as of September 30, 2025, and was last updated on October 9, 2025.
Information You Provide to Us
Data Retention
While interacting with our website, you may choose to provide personal details such as your name, email address, telephone number, or mailing address. This information may be submitted when you complete actions including, but not limited to, registering for services, subscribing to updates, filling out contact forms, placing orders, or engaging with other features of the website.
When a purchase is made, a user account is automatically created in order to facilitate service delivery and account management. This account will contain the personal details you provide, excluding your password. All passwords are stored in encrypted form and are not accessible to our staff.
Information Collected Automatically
When you access our website, certain technical details about your visit may be collected automatically. This may include data such as your IP address, browser type, operating system, the website that referred you to us, the pages you visit, and the dates and times of your interactions.
In addition, we may record information about how you engage with the website, such as the links you click and other actions you take during your visit.
When a purchase is made, a user account is automatically created in order to facilitate service delivery and account management. This account will contain the personal details you provide, excluding your password. All passwords are stored in encrypted form and are not accessible to our staff.
Data Storage and International Processing
The personal data we collect is primarily stored in the United Kingdom, a member of the European Economic Area (EEA). However, certain data may be processed by our staff or by authorized third-party service providers located outside the EEA.
This processing may include, but is not limited to, order fulfillment, payment processing, and the provision of support services. By providing your personal information, you consent to its transfer and processing outside the EEA in accordance with this Privacy Policy.
How We Use Collected Information
The information we collect may be used for the following purposes:
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To deliver our hosting, website management, and support services.
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To provide customer service and respond to inquiries.
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To access and manage your website or related third-party services strictly for the purpose of fulfilling our support obligations.
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To process payments and manage billing.
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To maintain and improve the functionality, performance, and security of our website and services.
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To communicate with you regarding your account, including sending confirmations, administrative messages, technical updates, or security alerts.
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To inform you about service updates, new features, promotions, or other information that may be relevant to your business (with the option to opt out at any time).
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To share educational or informational content, such as newsletters or articles, if you have subscribed to receive them.
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To customize your user experience and personalize content.
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To track and measure the effectiveness of marketing campaigns and website usage.
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To prevent, detect, and investigate fraudulent, unauthorized, or illegal activities.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected.
At the end of the retention period, data will be securely deleted or anonymized so that it can no longer be associated with an individual.
Personal data related to purchases or other financial transactions is retained for a minimum of ten (10) years to comply with legal and regulatory obligations.
Third-Party Use of Personal Information
We will only share your personal information with third parties when you have explicitly authorized us to do so, or when it is necessary to provide our services.
In certain cases, we may engage third-party service providers to support the operation of our website, deliver our hosting and support services, process payments, or perform other business-related functions. Any personal information shared with these providers will be limited to what is required for them to perform their services.
Each third-party provider is responsible for handling your personal data in accordance with their own privacy policy and applicable data protection laws.
Third-Party Service Providers:
Our website may utilize third-party services to enhance functionality and improve user experience. Examples of such services include:
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Google Analytics – This service is employed to monitor website usage and generate anonymized reports, including information on referring websites and user interactions. Google Analytics has been configured to anonymize IP addresses, ensuring that no personal information is collected. Additional details are available on the Google Analytics Data Privacy and Security page.
We carefully select third-party providers and require that they handle any data shared with them in compliance with applicable data protection regulations.
We may also use third-party providers to support the operation of this website and the delivery of our services.
Cloudflare – This service is used to enhance website performance and security. Under normal circumstances, we do not share any personal information with Cloudflare. If you are required to create a Cloudflare account to manage DNS services for your site, your email address will be provided directly to them. For more details, please refer to the Cloudflare Privacy Policy.
ManageWP – This service may be used to remotely manage your website, including tasks such as backups and software updates. For additional information, please refer to the ManageWP Privacy Policy.
Google One / Google Drive – We may use Google One (Google Drive) to securely store and manage files, backups, and other data related to our services. Any personal information stored through this service is protected in accordance with Google’s privacy policies. For further details, please refer to the Google Privacy Policy.
Shield Security – We may use the Shield Security plugin to enhance the security of your website and protect against unauthorized access, malware, and other threats. This service may process certain technical information about your interactions with the website, but it does not collect personal information beyond what is necessary for security purposes. For more information, please refer to the Shield Security Privacy Policy.
Stripe – This third-party payment processor handles payments made through our website. We do not store your credit or debit card information; all payment data is processed securely by Stripe. For more information, please refer to the Stripe Privacy Policy
Links to Other Websites
Our website may include links to external websites for your convenience. Please note that we do not control these external sites and are not responsible for their content, privacy practices, or data protection measures.
We encourage you to review the privacy policies of any third-party websites you visit and exercise caution when providing personal information on those sites, as they are not governed by this Privacy Policy.
Embedded Content from External Websites
Our website may feature embedded content, such as videos, images, or articles, from third-party websites. Interactions with this embedded content are treated as if you are directly visiting the originating website.
These third-party sites may collect information about your activity, use cookies, implement additional tracking technologies, and monitor interactions with the embedded content, particularly if you have an account and are logged in to their platform.
We encourage you to review the privacy policies of any external websites providing embedded content to understand how they handle your information.
Affiliate Program Participation
Our website may participate in affiliate marketing programs. When you click on an affiliate link, a cookie may be placed on your browser to track purchases or actions that result from that link, solely for the purpose of calculating commissions.
Newsletters
You may choose to subscribe to our newsletter to receive updates, information, and promotional content related to our services. Newsletters may include tracking pixels to monitor engagement, such as whether the email is opened and which links are clicked. This information is used to evaluate the effectiveness of our communications and to tailor future content to your interests. Such data is not shared with third parties.
If you make a purchase, you may also be added to our mailing list to receive service-related updates and other relevant information.
Every newsletter we send includes an option to unsubscribe at any time.
Children
This website is not intended for use by individuals under the age of 18. Brainwave Solutions does not knowingly collect, store, share, or use personal data from children under 18.
If you are under 18, please do not provide any personal information while using this website. If personal data from a child under 18 has been submitted, a parent or guardian may contact us to request deletion of such data, and we will promptly comply.
Your GDPR Rights
Under the General Data Protection Regulation (GDPR), you are entitled to the following rights regarding your personal data:
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Right to Restrict Processing – You may request that we limit the processing of your personal data when there is no legitimate reason for its continued use.
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Right of Access – You have the right to obtain information about the personal data we hold about you.
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Right to Erasure – You may request the deletion of your personal data. Please note that certain information, such as invoices or financial records, may need to be retained to comply with Cypriot law.
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Right to Rectification – You may request that any inaccurate or incomplete personal data we hold about you be corrected.
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Right to Object – You have the right to object to the processing of your personal data where there is no lawful or legitimate basis for processing.
To exercise any of these rights, please contact us using the details provided on our website.
Changes to the privacy policy
We reserve the right to change the privacy policy at any time. The updated privacy policy can be seen at the following URL: https://rockethost.cy/privacy-policy/
